Frequently Asked Questions
Everything you need to know before reaching out.
Super Premium is the whole, unbroken cup — pick it for gifting or serving guests. Fragmented is the same nest in pieces, priced for cooking it yourself. Still not sure? Ask us on WhatsApp and we'll help you choose.
Soak 3–5 hours in room-temperature water (never hot), rinse and pick out any fine feathers, then double-boil for 30–45 minutes. Sweeten with rock sugar in the last 5 minutes, to taste. See our full recipe for step-by-step guidance.
A typical serving is 3–9g dry. At one serving every other day, a 100g pack lasts around 2 months and a 250g pack lasts around 5 months.
Keep it sealed, cool, and dry, protected from moisture and pests. Shelf life is 12 months from packing.
Sourced in Indonesia, packed in Singapore — one supply we actually know, rather than buying whatever is cheapest that month.
Look for four things: expansion of 6–8× in water, very few fine feathers and no debris, a natural ivory-to-beige colour with slight unevenness, and fine smooth strands with a clean break. This applies to any seller's nest, not only ours — see our Bird's Nest 101 guide for more.
Delivery is complimentary on every order — every boxed SKU we sell is above the S$100 free-delivery threshold. We deliver by courier within Singapore, or you can self-collect. Details are confirmed with you over WhatsApp.
We accept PayNow. Payment is arranged directly with our team over WhatsApp once your order is confirmed.
Yes — message us in Chinese any time. We answer every message personally, usually within one business day.
Health and nutrition claims on food are regulated in Singapore, and a website counts as advertising in exactly the way a label does. We'd rather tell you only what you can verify yourself — what it is, where it's from, and how to judge it.
We're still finalising our formal position on returns. Until then, every case is handled personally — message us on WhatsApp and we'll sort it out directly with you. See our Returns & Quality page for more.